Refund policy
Important: Trialwise is an independent review site, not the VapoCept manufacturer. We do not process orders, payments, or refunds ourselves. The information below summarizes the guarantee as published by the manufacturer and confirmed through our own testing; the official order page and the manufacturer's support team are the final authority on your specific order.
What the guarantee covers
VapoCept is described by the manufacturer as backed by a 60-day money-back guarantee, counted from your purchase date. In our testing, several critical reviewers used this process and described it as uneventful.
How to request a refund
- Email or call the manufacturer's support within 60 days of delivery to request a return merchandise authorization (RMA) number.
- Securely package the product, ideally in its original materials, and clearly mark the RMA number on the outside of the package.
- Return the package using a trackable shipping method to confirm delivery.
- Allow 7-10 business days after the returned product is received for the refund to be credited to your original payment method.
Where to send a refund request
Refund and order-related requests must go to the official VapoCept support channel listed on your order confirmation email, not to Trialwise. We do not have access to your order, payment, or shipment details. See our contact page for the distinction between website questions and order questions.
One caution worth repeating
The 60-day guarantee applies only to orders placed on the official VapoCept website. Purchases made through unauthorized third-party marketplaces are not covered, which is one more reason to buy only from the official store.
Affiliate link. Guarantee terms are set by the manufacturer and can change; confirm current terms at checkout.